If you have a Android, Blackberry or Nokia device, a security researcher and systems analyst says the company’s software is secretly logging the keystrokes. The software company denied the claim.
The company, Carrier IQ, threatened the researcher with legal action but then the Electronic Frontier Foundation intervened, so they backed off and apologized.
Supposedly, the company secretly chronicles a user’s cell experience, from the apps used, battery life and texts. Some carriers prevent users who actually find the software from controlling what info is sent.
In its letter sent apologizing to the researcher Trevor Eckhart, shared on the company’s site, Carrier IQ said it wanted to make clear what its software does do:
“Our software makes your phone work better by identifying dropped calls and poor service. Our software identifies problems that impede a phone’s battery life. Our software makes customer service quicker, more accurate, and more efficient. Our software helps quickly identify trending problems to help mobile networks prevent them from becoming more widespread.”
